Privacy Policy

Last updated: October 22, 2026

Rudimenterre is a sole proprietorship operated by Carole Briet, based in Montréal, Quebec, Canada.

This policy explains how your personal information is collected, used, disclosed and retained when you visit our online store, make a purchase, subscribe to our newsletter or contact us.

1. Privacy Officer and Contact Information

Carole Briet is responsible for the protection of personal information at Rudimenterre.

For any questions or requests regarding your personal information, please contact:

Carole Briet — Rudimenterre
Montréal, Quebec H2L 3M6, Canada
Email: info@rudimenterre.com

2. Information We Collect

Depending on how you interact with the store, we may collect:

• Your contact details: first and last name, email address, telephone number, and shipping and billing addresses.
• Information related to your purchases: products ordered, amounts, payment status, deliveries, returns and refunds.
• Information associated with your customer account, if you use one: contact details, preferences and order history.
• Your communications with us: questions, requests and information you choose to provide.
• Your communication preferences: newsletter subscription, stated interests and unsubscribe requests.
• Technical and browsing information: IP address, browser and device type, pages and products viewed, searches and interactions with the site, depending on the features you use and your privacy choices.

This information comes directly from you, from your use of the site or from service providers involved in operating the store.

Payments are processed by Shopify Payments and the other parties required to complete the transaction. Rudimenterre receives the information needed to track payments, without necessarily having access to all the banking information you enter.

3. How We Use Your Information

We use your information to:

• Process your purchases, payments and deliveries.
• Manage your account and provide after-sales service.
• Answer your questions and follow up on your requests.
• Send you confirmations and information about your orders.
• Operate and secure the store and prevent fraud.
• Understand how the site is used and improve our services, in accordance with your privacy choices.
• Send our newsletter to subscribers.
• Meet our legal obligations and handle claims or disputes.

Certain information is necessary to fulfil an order. Without it, we may be unable to process your purchase or arrange delivery. Subscribing to the newsletter is optional.

4. Our Newsletter

We use Shopify Email to send Rudimenterre news to people who voluntarily subscribe.

You can unsubscribe at any time using the link in our emails or by contacting us. You may continue to receive messages necessary to follow up on your orders or requests.

Depending on the service settings, information about email delivery and interactions with emails may be processed to manage mailings and measure their performance.

5. Cookies and Privacy Preferences

Our store uses cookies and similar technologies.

Some are necessary for the site to function, including managing your cart, signing in to your account, securing transactions and remembering your privacy choices.

Others are used, in particular, for Shopify analytics to understand visits and interactions with pages and products.

Where your consent is required, the privacy banner allows you to accept or reject optional uses or select your preferences. Simply reading this policy does not constitute consent to those uses.

You can contact us for help changing or withdrawing your consent. You can also manage cookies through your browser; blocking certain necessary cookies may affect how the store functions.

6. Who Receives Your Information

Information necessary for our activities may be disclosed to:

• Shopify, to operate the store and manage accounts, orders and the newsletter.
• Shopify Payments and other parties involved in payment processing.
• Carriers and delivery service providers selected for your order.
• Microsoft 365 / Outlook, to manage our email correspondence.
• Technical service providers working on the store, to the extent necessary to perform their work.
• Professional advisers or competent authorities where necessary or provided for by law.

A technical service provider may, for example, access customer information or orders when carrying out work on the store.

Shopify may also act for its own purposes in connection with certain services. To learn more, please consult Shopify’s Consumer Privacy Policy and Privacy Portal.

7. Processing Outside Quebec

Rudimenterre is based in Quebec. Our use of service providers may result in your information being processed or stored elsewhere in Canada or abroad.

Shopify identifies the United States as the primary hosting location for our store’s data. This location does not necessarily represent all the places where Shopify and its service providers may process information.

The laws applicable in these jurisdictions may differ from those where you live. Transfers must comply with applicable protection requirements, including those of Quebec and, for individuals concerned in the European Union, those of the General Data Protection Regulation (GDPR).

You can contact us for details about transfers involving your information and the applicable safeguards.

8. Retention and Security

Retention periods depend on the purpose for which the information is used: order processing, after-sales service, account management, communications or the newsletter.

Certain records must be kept longer to meet accounting and tax obligations, follow up on a warranty or handle a dispute. A deletion request may therefore not always result in the immediate deletion of all information.

You can ask us for details about how long we retain information concerning you.

Access to the store’s administration is managed through individual accounts. Carole Briet’s account is protected by two-factor authentication. However, no system can guarantee absolute security.

Please avoid sending us passwords or full payment card details by email.

9. Your Rights

Depending on where you live and the conditions set out by law, you may request, in particular:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of certain information.
• Provision of certain information in a structured, commonly used format, or its transfer to an authorized third party.
• Withdrawal of your consent where processing is based on that consent.

If you live in France or elsewhere in the European Economic Area, you may also have rights to restrict processing and to object to processing, particularly for direct marketing.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

To exercise your rights, email info@rudimenterre.com. We may request the information necessary to verify your identity. We will respond within the time limits set by applicable law and explain any limitations or refusals.

10. Information for Individuals in the European Union

Where the GDPR applies, processing is based on the following grounds, depending on its purpose:

• Performance of a contract, to process your purchases and provide the services you request.
• A legal obligation, particularly relating to accounting or taxation.
• Your consent, for the newsletter and optional uses that require it.
• A legitimate interest, particularly security, fraud prevention and the defence of our rights, after taking your rights and interests into account.

You may lodge a complaint with a data protection authority, including the CNIL in France. In Quebec, you may contact the Commission d’accès à l’information.

11. Changes

We may update this policy to reflect changes in our activities, services or obligations.

The current version will be published on this page with its last updated date. Additional notice will be provided or renewed consent will be obtained where required.